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Help2Rent work in collaboration with our partners to create schemes that would allow you to help and support their clients

Privacy Policy

This privacy policy applies between you, the User of this Website and Help2Rent Limited, the owner and provider of this Website. Help2Rent Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please note: Help2Rent Limited are the Processor of your data, your local authority are the Controller. Please read the privacy policy for your Local Authority in addition to this document.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: http://www.Help2Rent.co.uk/tos.

Please read this privacy policy carefully.

Definitions and interpretation

1.     In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Help2Rent Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679 is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. It also addresses the EU and EEA areas;

Help2Rent Limited,
we 
or us

Help2Rent Limited, a company incorporated in England and Wales with registered number 12554305 whose registered address is 71-75 Shelton Street London, Greater London, United Kingdom, WC2H 9JQ and it operates the Website www.Help2Rent.co.uk.

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (PECR);

User or you

any third party that accesses the Website and is not either (i) employed by Help2Rent Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Help2Rent Limited and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, http://www.Help2Rentco.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.


2.     In this privacy policy, unless the context requires a different interpretation:

1.     the singular includes the plural and vice versa;

2.     references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

3.     a reference to a person includes firms, companies, government entities, trusts and partnerships;

4.     "including" is understood to mean "including without limitation";

5.     reference to any statutory provision includes any modification or amendment of it;

6.     the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

1.     This privacy policy applies only to the actions of Help2Rent Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

2.     For purposes of the applicable Data Protection Laws, Help2Rent Limited is the "data processor".

Data collected

1.     We may collect the following Data, which includes personal Data, from you:

1.     name;

2.     date of birth;

3.     gender;

4.     profession;

5.     contact Information such as email addresses and telephone numbers;

6.     financial information such as credit / debit card numbers;

7.     IP address (automatically collected);

in each case, in accordance with this privacy policy.


How we collect Data

1.     We collect Data in the following ways:

1.     data is given to us by you; and

2.     data is collected automatically.


Data that is given to us by you

1.     Help2Rent Limited will collect your Data in a number of ways, for example:

1.     when you contact us through the Website, by telephone, post, e-mail or through any other means;

2.     when you register with us and set up an account to receive our products/services;

in each case, in accordance with this privacy policy.


Data that is collected automatically

1.     To the extent that you access the Website, we will collect your Data automatically, for example:

1.     we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

2.     we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".


Our use of Data

1.     Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1.     internal record keeping;

2.     improvement of our products / services;

in each case, in accordance with this privacy policy.

2.     We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

3.     When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.


Who we share Data with

1.     We may share your Data with the following groups of people for the following reasons:

1.     any of our group companies or affiliates - to offer other services from our group companies;

2.     our employees, agents and/or professional advisors - to enable management reporting;

3.     third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the process runs smoothly;

4.     third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds;

5.     relevant authorities - to facilitate social housing placements;

in each case, in accordance with this privacy policy.


Keeping Data secure

1.     We will use technical and organisational measures to safeguard your Data, for example:

1.     access to your account is controlled by a password and a user name that is unique to you.

2.     we store your Data on secure servers.

3.     payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

2.     Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: .

3.     If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.


Data retention

1.     Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

2.     Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.


Your rights

1.     You have the following rights in relation to your Data:

1.     Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

2.     Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

3.     Right to erase - the right to request that we delete or remove your Data from our systems.

4.     Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

5.     Right to data portability - the right to request that we move, copy or transfer your Data.

6.     Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

2.     To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: .

3.     If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner"s Office (ICO). The ICO"s contact details can be found on their website at https://ico.org.uk/.

4.     It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.


Links to other websites

1.     This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


Changes of business ownership and control

1.     Help2Rent Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Help2Rent Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

2.     We may also disclose Data to a prospective purchaser of our business or any part of it.

3.     In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

1.     This Website may place and access certain Cookies on your computer. Help2Rent Limited uses Cookies to improve your experience of using the Website. Help2Rent Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

2.     All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

3.     Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Help2Rent Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

4.    


This Website may place the following Cookies:

Type of Cookie

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

5.    


You can find a list of Cookies that we use in the Cookies Schedule.

6.     You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

7.     You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

8.     It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

9.     For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.


General

1.     You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

2.     If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

3.     Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

4.     This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.


Changes to this privacy policy

1.     Help2Rent Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Help2Rent Limited by email at Accounts@Help2Rent.co.uk.

 

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description of Cookie

Purpose

Authentication Cookie

We use this session cookie to remember you and maintain your session whilst you are using our website.



Analytical/performance

We use the following analytical/performance cookies:

Description of Cookie

Purpose

Analytics Cookie

We use this cookie to help us analyse how users use the website.



Functionality

We use the following functionality cookies:

Description of Cookie

Purpose

Contextual Cookie

We use this cookie to store context about your session to maintain your user experience.

 

HAPPY CLIENTS

"VERIFIED TENANT""My name is Jamail. I am a single living dad of two beautiful children, and I am a teacher who hit a rocky road in life to the point I needed property and pretty quickly as well before it started affecting my job. It took me seven days in total to secure a property; it was hard graft, but I wanted to find somewhere I could call home and somewhere which was long-lasting that I loved instead of just taking what was given to me and hating the house every day I wake up. I was continually searching for a property day and night. I came up against snotty landlords to really nice ones and some houses that were too small and some that were too big etc. it was draining. But with the help from the help2rent team, it all seemed possible, and I'm not just saying that to blow their trumpet I really generally am grateful for all the work they/she done to get me into a property honestly the council wasn't as efficient as help2Rent, and I don't know what I would have done without them. It meant everything to be on this project especially mentally because I hit a point where I was going to give up it was so challenging and the anxiety caused was high but with the help2Rent team they kept that at bay and gave me hope to keep fighting for what I deserve as a working dad of two. I think this project will help thousands, and this project needs recognition from every board possible because it saved my life literally, so again, I thank you so so much for all the work and continuous empathetic help. I hope you can be assistance to many more. Jamail"

Jamil S

Successful Council Tenant

"VERIFIED TENANT""My name is Emma Catherine; I'm 44 single-parent. Physically disabled. Help2srent help has been amazing. I'm a single parent who has a physical disability. I was placed on the outskirts of London for over eight months in Temporary Accommodation. I had no hope of returning to my home area. I had registered with HELP2RENT and checking their site for suitable accommodation. London Landlords have no time for Tennant's on any form of DWP I had spoken to many, and without a job or a 75,000 guarantee, I had no hope in PRIVATE RENTED SECTOR. HELP2RENT answered my prays. One Sunday morning, sending me an email about a two-bed flat in the area I needed to be near family. Help2rent helped me and my family endlessly for nearly three weeks negotiating with Landlords Breaking down the barriers and supporting me threw the turmoil of disappointment and giving me hope to keep trying and not to take rejection personally.... I'm relocated in South London in a property that suits my need. And feel 100 percent supported in my new tenancy. All thanks to HELP2RENT... Thanks again Emma Catherine"

Emma Catherine

Successful Council Tenant

"VERIFIED TENANT"Dear Help2Rent My mother and I were leaving in a hostel desperate and hopeless that our situation will not change anytime soon. We were receiving calls from the council about flats that were not entitled to us. They will call us numerous times to view a place and will call us back that the flat was gone, we exhausted. Also, our documents and all the paperwork were incorrect or incomplete, but no one thought about telling us. We will try to contact our social worker, but we will hear nothing. When we found Help2rent , they helped us get our paperwork in order, and we’re with us every step of the way. We went from months of endless waiting to get a beautiful flat in two weeks. It was not easy, but the team were patient and happy to help us through everything. We will always be grateful for help2rent and all their hard work. Thank you very much Sara

Asuncion & Sara

Successful Mother & Daughter

Help2Rent took away all the worry of letting our property out of our hands.We moved from England to the continent and left Help2Rent to arrange house clearance, electrical work, boiler maintenance, decorating and cleaning. All this was expediently done to a high standard. Work was inspected by Help2Rent and if it did not come up to scratch they chased up the company concerned until they were satisfied. Every e-mail was answered promptly and I was kept informed at every stage. Within days Help2Rent had found excellent tenants for a monthly rent that had exceeded my expectations. Help2Rent are simply the best!

EZ Let Properties

Mr G Harris

I have been in the property rental business for over twenty five years.I have been using Help2Rent Lettings agency for just over a year now and in that time have started to transfer across a lot of my portfolio.I have many managing agencies around the UK and keep a performance league table based on many factors. In the short time I have been using Help2Rent catapulted into first in my league table of over 15 agencies. They are resourceful, polite, efficient and hardworking and in my opinion they have the best staff

Can Do Properties

Mr H Dennis

“Help2Rent was an incredibly easy platform to use to find tenants for my flat in Shepherd’s Bush. It was free to use and helps the community which is always the best bit, efficient and simple to manage, all good things for my frenetic life! I would highly recommend it…”

Handy Man Services

Working for the community at cost effecitive rates

Help2Rent is a great Social Letting Agency and stands on the side of the Tennant not the landlord which is uncommon, Any issues we had, They got in touch with the landlord promptly and dealt with the issue. They helped us all through the Letting of the flat while we lived in it and made sure we had another tenant was ready to move in. Really going to miss them. 

Mr S Shannon

Thanking Help2Rent

Council Partners