Help2Rent Cookie Policy
Cookies are small text files placed on your computer and are commonly used on the internet. There are various types of cookies which perform differing functions, mainly allowing easy use of the website and for anonymous analysis for improving functionality; however, there are also some that analyse your browsing behaviour to enable advertisers to present you with adverts more relevant to you and your interests (we do not use these).
For more information about cookies, visit www.allaboutcookies.org.
We may use cookies to:
? Collect information that will help us to distinguish visitors, to understand visitors’ browsing habits on our website and to improve their experience.
? Compile statistical reports on website activity e.g. numbers of visitors and the pages they visit.
? Collect information that will allow us to tailor advertising to make it more relevant for you, based on your previous interactions with our website.
? Remember information about you when you visit our site. Some of the cookies are essential in order to provide our services to you.
Below, we have set out the three categories of cookies that we may use on our website. We may also include third party cookies, which are cookies not set by Help2Rent Limited; however, we have specified below where third-party cookies are used. The following types may be used during your visit to our website:
Strictly necessary cookies
These are essential in order to enable you to move around a website and use its features, such as accessing secure areas of the website. Without them, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided.
These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Cookie Purpose of Cookie
CMSCookieLevel Specifies which cookies are enabled by the visitor.
ASP.NET_SessionId Standard ASP.NET cookie containing the user’s session ID.
ASPXFORMSAUTH (encrypted authentication ticket)
[DateTime.Now.AddMinutes(timeOut/session.timeout) – where the timeout is
the web.config parameter / DateTime.Now.AddYears(1) – if the Remember
me checkbox is set on] – authentication ticket cookie.
These cookies will be reviewed and updated on a quarterly basis.
Performance cookies
These collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the website, all of which enables us to see how visitors use the website in order to improve the way that our website works. They do not collect information that identifies a visitor because all information they collect is anonymous and is only used to improve how our website
works.
Cookie Purpose of Cookie
Campaign User campaign reference.
UrlReferrer User URL referrer.
Google analytics: _utma, _utmb, _utmc, _utmz Used to anonymously track website use.
These cookies will be reviewed and updated on a quarterly basis.
Functionality cookies
These allow a website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, a website may be able to provide you with news or updates relevant to the policies you buy. They can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog.
The information these cookies collect is usually anonymised. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
Cookie Purpose of Cookie
CMSPreferredCulture Stores the visitor’s preferred content culture.
CMSMobileRedirected Indicates if the visitor has been redirected to the mobile version of the website by the Mobile device redirection web part.
CurrentTheme Stores the name of the current visual theme to provide proper design to the dialog windows.
CMSPreferredUICulture Stores the visitor’s preferred user interface culture.
Webauthtoken Live ID authentication cookie.
CMSBodyClass Body element class to provide accessibility standards.
CMSShowDesktopVersion Indicates that the visitor has switched to the desktop (default) version of the website from a specific device profile.
VisitorStatus Sets the visitor status (unknown/first visit/more visits).
CurrentVisitStatus Current visit status (throughout current day).
CMSShoppingCart Current Shopping Cart ID.
CMSViewMode Current view mode.
InitialUsername Used for login functionality.
LastLoginTime Used for login functionality.
These cookies will be reviewed and updated on a quarterly basis.
Targeting cookies (not used)
These collect information about your browsing habits which can be shared with advertising agencies and the like to target you for advertisements – they are not used on this website.
Accepting or rejecting cookies Most web browsers will accept cookies, but if you would prefer we did not collect data by this method,
you can disable this function within your browser settings. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is also available at www.allaboutcookies.org.
Please note that if you disable cookies, the website functionality may be impaired and prevent you from obtaining a quotation or completing your purchase online.
"VERIFIED TENANT""My name is Jamail. I am a single living dad of two beautiful children, and I am a teacher who hit a rocky road in life to the point I needed property and pretty quickly as well before it started affecting my job. It took me seven days in total to secure a property; it was hard graft, but I wanted to find somewhere I could call home and somewhere which was long-lasting that I loved instead of just taking what was given to me and hating the house every day I wake up. I was continually searching for a property day and night. I came up against snotty landlords to really nice ones and some houses that were too small and some that were too big etc. it was draining. But with the help from the help2rent team, it all seemed possible, and I'm not just saying that to blow their trumpet I really generally am grateful for all the work they/she done to get me into a property honestly the council wasn't as efficient as help2Rent, and I don't know what I would have done without them. It meant everything to be on this project especially mentally because I hit a point where I was going to give up it was so challenging and the anxiety caused was high but with the help2Rent team they kept that at bay and gave me hope to keep fighting for what I deserve as a working dad of two. I think this project will help thousands, and this project needs recognition from every board possible because it saved my life literally, so again, I thank you so so much for all the work and continuous empathetic help. I hope you can be assistance to many more. Jamail"
Successful Council Tenant
"VERIFIED TENANT""My name is Emma Catherine; I'm 44 single-parent. Physically disabled. Help2srent help has been amazing. I'm a single parent who has a physical disability. I was placed on the outskirts of London for over eight months in Temporary Accommodation. I had no hope of returning to my home area. I had registered with HELP2RENT and checking their site for suitable accommodation. London Landlords have no time for Tennant's on any form of DWP I had spoken to many, and without a job or a 75,000 guarantee, I had no hope in PRIVATE RENTED SECTOR. HELP2RENT answered my prays. One Sunday morning, sending me an email about a two-bed flat in the area I needed to be near family. Help2rent helped me and my family endlessly for nearly three weeks negotiating with Landlords Breaking down the barriers and supporting me threw the turmoil of disappointment and giving me hope to keep trying and not to take rejection personally.... I'm relocated in South London in a property that suits my need. And feel 100 percent supported in my new tenancy. All thanks to HELP2RENT... Thanks again Emma Catherine"
Successful Council Tenant
"VERIFIED TENANT"Dear Help2Rent My mother and I were leaving in a hostel desperate and hopeless that our situation will not change anytime soon. We were receiving calls from the council about flats that were not entitled to us. They will call us numerous times to view a place and will call us back that the flat was gone, we exhausted. Also, our documents and all the paperwork were incorrect or incomplete, but no one thought about telling us. We will try to contact our social worker, but we will hear nothing. When we found Help2rent , they helped us get our paperwork in order, and we’re with us every step of the way. We went from months of endless waiting to get a beautiful flat in two weeks. It was not easy, but the team were patient and happy to help us through everything. We will always be grateful for help2rent and all their hard work. Thank you very much Sara
Successful Mother & Daughter
Help2Rent took away all the worry of letting our property out of our hands.We moved from England to the continent and left Help2Rent to arrange house clearance, electrical work, boiler maintenance, decorating and cleaning. All this was expediently done to a high standard. Work was inspected by Help2Rent and if it did not come up to scratch they chased up the company concerned until they were satisfied. Every e-mail was answered promptly and I was kept informed at every stage. Within days Help2Rent had found excellent tenants for a monthly rent that had exceeded my expectations. Help2Rent are simply the best!
Mr G Harris
I have been in the property rental business for over twenty five years.I have been using Help2Rent Lettings agency for just over a year now and in that time have started to transfer across a lot of my portfolio.I have many managing agencies around the UK and keep a performance league table based on many factors. In the short time I have been using Help2Rent catapulted into first in my league table of over 15 agencies. They are resourceful, polite, efficient and hardworking and in my opinion they have the best staff
Mr H Dennis
“Help2Rent was an incredibly easy platform to use to find tenants for my flat in Shepherd’s Bush. It was free to use and helps the community which is always the best bit, efficient and simple to manage, all good things for my frenetic life! I would highly recommend it…”
Working for the community at cost effecitive rates
Help2Rent is a great Social Letting Agency and stands on the side of the Tennant not the landlord which is uncommon, Any issues we had, They got in touch with the landlord promptly and dealt with the issue. They helped us all through the Letting of the flat while we lived in it and made sure we had another tenant was ready to move in. Really going to miss them.
Thanking Help2Rent
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