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Help2Rent All Terms & Conditions work in collaboration with our partners to create schemes that would allow you to help and support their clients

Terms and conditions of use

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Help2Rent Ltd, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Help2Rent Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Help2Rent Ltd and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

  1. All Content included on the Website, unless uploaded by Users, is the property of Help2Rent Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner"s prior written permission
  2. You may, for your own personal, non-commercial use only, do the following:
    1. retrieve, display and view the Content on a computer screen
    2. print one copy of the Content
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Help2Rent Ltd.
  4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.
  5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify Help2Rent Ltd for all claims resulting from Content you supply.

Prohibited use

  1. You may not use the Website for any of the following purposes:
    1. in any way which causes, or may cause, damage to the Website or interferes with any other person"s use or enjoyment of the Website;
    2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

  1. You must ensure that the details provided by you on registration or at any time are correct and complete.
  2. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
  3. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
  4. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

  1. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
  2. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Privacy Policy

  1. Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the following: www.Help2Rent.co.uk/privacy.

Availability of the Website and disclaimers

  1. Any online facilities, tools, services or information that Help2Rent Ltd makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Help2Rent Ltd is under no obligation to update information on the Website.
  2. Whilst Help2Rent Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
  3. Help2Rent Ltd accepts no liability for any disruption or non-availability of the Website.
  4. Help2Rent Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  2. To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind.
  3. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  4. To the maximum extent permitted by law, Help2Rent Ltd accepts no liability for any of the following:
    1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    2. loss or corruption of any data, database or software;
    3. any special, indirect or consequential loss or damage.

General

  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  3. These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  7. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Help2Rent Ltd details

  1. Help2Rent Ltd is a company incorporated in England and Wales with registered number 12554305 whose registered address is 71 – 75 Shelton Street Covent Garden London WC2H 9JQ 71 – 75 Shelton Street Covent Garden London WC2H 9JQ and it operates the Website www.Help2Rent.co.uk.

Help2Rent is a VAT registered organisation with VAT number 348421595

 

HAPPY CLIENTS

"VERIFIED TENANT""My name is Jamail. I am a single living dad of two beautiful children, and I am a teacher who hit a rocky road in life to the point I needed property and pretty quickly as well before it started affecting my job. It took me seven days in total to secure a property; it was hard graft, but I wanted to find somewhere I could call home and somewhere which was long-lasting that I loved instead of just taking what was given to me and hating the house every day I wake up. I was continually searching for a property day and night. I came up against snotty landlords to really nice ones and some houses that were too small and some that were too big etc. it was draining. But with the help from the help2rent team, it all seemed possible, and I'm not just saying that to blow their trumpet I really generally am grateful for all the work they/she done to get me into a property honestly the council wasn't as efficient as help2Rent, and I don't know what I would have done without them. It meant everything to be on this project especially mentally because I hit a point where I was going to give up it was so challenging and the anxiety caused was high but with the help2Rent team they kept that at bay and gave me hope to keep fighting for what I deserve as a working dad of two. I think this project will help thousands, and this project needs recognition from every board possible because it saved my life literally, so again, I thank you so so much for all the work and continuous empathetic help. I hope you can be assistance to many more. Jamail"

Jamil S

Successful Council Tenant

"VERIFIED TENANT""My name is Emma Catherine; I'm 44 single-parent. Physically disabled. Help2srent help has been amazing. I'm a single parent who has a physical disability. I was placed on the outskirts of London for over eight months in Temporary Accommodation. I had no hope of returning to my home area. I had registered with HELP2RENT and checking their site for suitable accommodation. London Landlords have no time for Tennant's on any form of DWP I had spoken to many, and without a job or a 75,000 guarantee, I had no hope in PRIVATE RENTED SECTOR. HELP2RENT answered my prays. One Sunday morning, sending me an email about a two-bed flat in the area I needed to be near family. Help2rent helped me and my family endlessly for nearly three weeks negotiating with Landlords Breaking down the barriers and supporting me threw the turmoil of disappointment and giving me hope to keep trying and not to take rejection personally.... I'm relocated in South London in a property that suits my need. And feel 100 percent supported in my new tenancy. All thanks to HELP2RENT... Thanks again Emma Catherine"

Emma Catherine

Successful Council Tenant

"VERIFIED TENANT"Dear Help2Rent My mother and I were leaving in a hostel desperate and hopeless that our situation will not change anytime soon. We were receiving calls from the council about flats that were not entitled to us. They will call us numerous times to view a place and will call us back that the flat was gone, we exhausted. Also, our documents and all the paperwork were incorrect or incomplete, but no one thought about telling us. We will try to contact our social worker, but we will hear nothing. When we found Help2rent , they helped us get our paperwork in order, and we’re with us every step of the way. We went from months of endless waiting to get a beautiful flat in two weeks. It was not easy, but the team were patient and happy to help us through everything. We will always be grateful for help2rent and all their hard work. Thank you very much Sara

Asuncion & Sara

Successful Mother & Daughter

Help2Rent took away all the worry of letting our property out of our hands.We moved from England to the continent and left Help2Rent to arrange house clearance, electrical work, boiler maintenance, decorating and cleaning. All this was expediently done to a high standard. Work was inspected by Help2Rent and if it did not come up to scratch they chased up the company concerned until they were satisfied. Every e-mail was answered promptly and I was kept informed at every stage. Within days Help2Rent had found excellent tenants for a monthly rent that had exceeded my expectations. Help2Rent are simply the best!

EZ Let Properties

Mr G Harris

I have been in the property rental business for over twenty five years.I have been using Help2Rent Lettings agency for just over a year now and in that time have started to transfer across a lot of my portfolio.I have many managing agencies around the UK and keep a performance league table based on many factors. In the short time I have been using Help2Rent catapulted into first in my league table of over 15 agencies. They are resourceful, polite, efficient and hardworking and in my opinion they have the best staff

Can Do Properties

Mr H Dennis

“Help2Rent was an incredibly easy platform to use to find tenants for my flat in Shepherd’s Bush. It was free to use and helps the community which is always the best bit, efficient and simple to manage, all good things for my frenetic life! I would highly recommend it…”

Handy Man Services

Working for the community at cost effecitive rates

Help2Rent is a great Social Letting Agency and stands on the side of the Tennant not the landlord which is uncommon, Any issues we had, They got in touch with the landlord promptly and dealt with the issue. They helped us all through the Letting of the flat while we lived in it and made sure we had another tenant was ready to move in. Really going to miss them. 

Mr S Shannon

Thanking Help2Rent

Council Partners