Triage Service

The triage service has been created to both support the local authorities along with the our insurance provider, we have noticed by following the below step reduces the rent arresrs and void time and that evictions can be done at a speedier pace

Step 1:  Speak to the tenant and find out why the rent arrears have occurred from, in many cases it is universal credit delays and not the fault of anyone

Step 2: schedule an alternative payment arrangement this is to ensure that the rent gets paid to you directly as apposed to the tenant, this will ensure that you do not get in to rent arrears moving forward and safeguards the tenant. You can schedule in an alternative payment arrangement https://directpayment.universal-credit.service.gov.uk/ here you can also apply for 2 months worth of rent loss as well, also out advice would be to speak to the council officer to assist as they have access to more senior officers with the DWP and in most case will escalate the process for you

Step 3: should the above process not work for you or you find that you are not getting the assistance required please ask us to intervene by making a claim which can be done by firstly visiting https://www.help2rent.co.uk/claim/making_a_triage and secondly by going to https://claims.arclegal.co.uk/claims/create

Step 4 Claims with ArcLegal are usually validated within 24 hours providing that all the relevant Information has been provided at the time of the claim Step 5 The Claim handler will do all the necessary working on your behalf, including section 8 and section 21 to facility an eviction. Step 6 Once the tenant has been evicted you will be paid in full the amount owed to you Process 2 is a tenant sustainability route to ensure that the tenant remains within the property long term Also you can apply for DHP discretionary housing payments from the local authority but we will need to know which council the property resides in, i.e. 143 Birmingham road, Birmingham b29, this way we know that we will need to approach Birmingham council https://directpayment.universal-credit.service.gov.uk/

Also you can apply for DHP discretionary housing payments from the local authority but we will need to know which council the property resides in, i.e. 143 Birmingham road, Birmingham b29, this way we know that we will need to approach Birmingham council